Terms and Policies

Shipping and Handling

We attempt to ship your order as soon as we receive it. You can expect to receive your DVD by mail within 7 to 14 business days.

We offer the following shipping methods :

  1. USPS Priority with Delivery Confirmation $5.95
  2. USPS Express with Delivery Confirmation $20.45
  3. USPS Priority International with Tracking $21.95
  4. Insurance to cover against lost or damaged product $2.00

We would highly recommend your choosing either shipping option #2 or #3 and purchasing the insurance.
This way if your DVD is lost in the mail, we can easily track it and resolve your issue.

Returns

We aim for complete customer satisfaction!

If you have a general complaint please contact us via email info@AscendPhilosophy.org

If your DVD is not playing properly, you must mail your DVD within 10 days of your purchase date to the address below so we may inspect it.

Mail the DVD back to the return address on your shipping label.

If your DVD is proven to be malfunctioning by our technician, you will be authorized to receive a free replacement DVD. (shipping & handling not included).